Terms of Service.

1. About us

Methodiqal is a web design service operating as a sole trader based in the United Kingdom. These terms set out the basis on which we provide website design and related services to you. Please read them before engaging us — by paying a deposit or approving a quote, you accept them.

2. Definitions

• “We”, “us”, “our” means Methodiqal.
• “You”, “your”, “the client” means the person or business engaging us.
• “Project” means the website and related work described in your quote.
• “Materials” means the text, images, logos, brand assets, access details and any other content you supply to us for the project.
• “Working day” means Monday to Friday, excluding public holidays in England and Wales.

3. Quotes and acceptance

We will confirm the scope, price and package for your project in writing, by email. That written quote, together with these terms, forms the agreement between us.

Quotes are valid for 30 days. A contract is formed when you confirm acceptance in writing and pay the deposit. Prices shown on our website are for the packages as described; anything outside that scope will be quoted separately.

4. Packages and what's included

What is included in each package is set out on our pricing section and confirmed in your quote. Anything not expressly listed is not included.

We also offer standalone services — including care plans, SEO audits and individual landing pages — which may be purchased without commissioning a full website. These terms apply to standalone services in the same way as they apply to website projects, with the scope, price and timescale for each confirmed in your quote.

Each package includes a maximum number of pages, as stated in your quote. Additional pages can be added to any package at our then-current per-page rate, which we will confirm in writing before building them. Blog or news articles published through a blog template we have already built do not count towards your page limit.

In particular, unless we have agreed it in writing, our fee does not include: writing your website copy from scratch, professional photography, logo or brand design, paid stock imagery licences, third-party software licences, ongoing content updates, or advertising spend.

5. Fees and payment

• A 50% deposit is payable before work begins. We do not start a project until the deposit has cleared.
• The remaining balance is payable on completion. We invoice you when the site is finished and ready for your sign-off, and we publish it to your live domain once that payment has cleared. On our shorter packages this will usually fall within a few days of you approving the work.
• Any other invoice — additional pages, standalone services, or a care plan — is due within 7 days of the invoice date unless we agree otherwise in writing.
• Payment is made by the methods shown on your invoice.

The deposit covers the time we set aside for your project and the work carried out from the point of booking. Except where you have a legal right to cancel under section 13, the deposit is non-refundable once we have started work.

If an invoice is overdue, we may pause work and withhold delivery of files until payment is received. Where you are a business, we may charge interest and recover reasonable costs under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Turnaround and your deadlines

Turnaround times quoted are working-day estimates based on you responding to questions and approval requests promptly. Where we are waiting on you for materials, feedback or approval, the clock pauses and resumes when we receive what we need.

If you do not supply outstanding materials within 30 days of us requesting them, we may treat the project as paused and invoice for the work completed to that point. Restarting a paused project may require rescheduling and, where our costs have increased, a revised quote.

7. Revisions and scope

Each package includes a set number of revision rounds, as stated in your quote. A revision round means one consolidated set of change requests from you, delivered together — not individual changes sent one at a time.

Revisions cover refinements to the work as briefed. They do not cover a change of direction, additional pages, additional features, or a new brief. Work of that kind is a change to scope and will be quoted separately before we carry it out.

Once your included revision rounds are used, further changes are charged at our then-current rate, which we will confirm to you in writing before starting.

8. Content you supply

You are responsible for the accuracy and legality of everything you give us. By supplying materials, you confirm that you own them or have permission to use them, and that they do not infringe anyone else's rights or breach any law.

You agree to indemnify us against any claim arising from materials you have supplied. We are not responsible for checking the accuracy of your content, including claims about your qualifications, accreditations, registrations or pricing.

Where your sector is regulated — for example healthcare, dentistry, legal or financial services — you remain responsible for ensuring your website content complies with your regulator's advertising and conduct rules.

9. Domains, hosting and third-party costs

Unless your quote says otherwise, domain registration fees, hosting fees, paid plugins, premium fonts, stock imagery licences and similar third-party costs are not included in our fee and are your responsibility.

Where we set these up on your behalf, they remain your accounts, in your name, and you are responsible for keeping them active. We are not liable for a service becoming unavailable because a third-party account has lapsed, expired or been suspended.

10. Care plans

Where you take out an ongoing care plan, the services included, the monthly fee and the notice period will be confirmed to you in writing. Care plans are billed monthly in advance and may be cancelled by either of us giving 30 days' written notice, effective at the end of the current billing period. Fees already paid for the current period are not refunded.

11. Ownership and intellectual property

You keep ownership of everything you supply to us — your logo, your text, your images, your brand.

On receipt of full and final payment, ownership of the finished website design and the page code we have written specifically for your project transfers to you.

Until full payment is received, all work remains our property. We retain ownership of any underlying frameworks, templates, components, tools and techniques we have developed and reuse across projects, and nothing in this agreement transfers those to you. Third-party elements — fonts, plugins, stock images, libraries — remain subject to their own licences.

12. Portfolio and showcasing

Unless you ask us in writing not to, we may display your completed website, screenshots of it, and your business name in our portfolio, on our website and in marketing material, and describe the work we did. We will not disclose confidential business information in doing so.

13. Cancellation and refunds

If you are a consumer

You count as a consumer if you are buying wholly or mainly for reasons outside your trade, business or profession. In practice that means a personal site — a portfolio, a hobby project, a family or community page. If you are buying a website for a business you run, you are not a consumer for these purposes, even if you are a sole trader with no company behind you. A plumber buying a site for their plumbing work is a business; the same person buying a site for their band is a consumer.

If you are a consumer, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of entering into the contract, without giving a reason. The 14 days run from the day the contract is made.

How to cancel

To cancel, simply tell us before the 14 days are up. Email hello@methodiqal.co.uk with a clear statement that you are cancelling. You may use the wording below, but you do not have to.

To meet the deadline, it is enough that you send your cancellation before the 14-day period expires. Any refund due will be made within 14 days of the day we are told you want to cancel, using the same payment method you used, with no fee for the refund itself.

If you are a business

The statutory 14-day cancellation right does not apply. You may cancel a project at any time by writing to us. The deposit is not refundable, and you remain liable for any work carried out beyond the value of the deposit up to the date of cancellation.

If we cancel

We may decline or withdraw from a project. Where we do so for a reason that is not your fault, we will refund any money you have paid for work not yet delivered.

14. What we don't guarantee

We build websites that are structured to be found, and where you buy an SEO audit we will identify and fix the technical issues we find. In both cases we cannot and do not guarantee:

• Any particular position in Google or any other search engine
• Any particular volume of traffic, enquiries, leads or sales
• That a site will be indexed within any specific timeframe
• Uninterrupted or error-free operation of third-party services
• Continued compatibility with future browser or platform changes

Search engines set their own rules and change them without notice. Any timescales or outcomes we discuss are estimates based on experience, not promises.

15. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability to you in connection with a project is limited to the total fees you have paid us for that project.

We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of data, or any indirect or consequential loss.

You are responsible for keeping your own backups of your content and for the security of your accounts and passwords.

16. Suspension and termination

We may pause or end a project if you fail to pay on time, fail to supply materials, ask us to do something unlawful, or behave abusively toward us. Where we do so, fees for work already carried out remain payable.

17. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that if you live in Scotland or Northern Ireland you may also bring proceedings in your own jurisdiction.

If any part of these terms is found to be unenforceable, the rest continues to apply. If we do not insist on a right straight away, that does not mean we have given it up.

18. Contact